Your question has probably been answered in the Frequently asked questions below, If not please contact us on info@endtoend.run

Frequently Asked Questions

Who runs the event?

The organisers of the end to end events are husband and wife team Tori Robinson and Nathan Flear, Tori is the race director for the St illtyds Ultra Marathon in Wales and Nathan is a GB 24 hour athlete and running coach. Together they set up the events to help people stay motivated and focused during the craziness in the world.

I want to sign up but I don’t have paypal or don’t want to sign up for one? How do i do this?

Don’t worry paypal let’s you checkout as a guest, when you click pay with paypal and are redirected to opaypal please click “Creat and account” Don’t worry it won’t create an account the next page allows you to check out as a guest. If you are in a country that paypal does not allow this please let us know and we will help find an alternative payment option for you.

Can I log my mileage in KMs?

The system only accepts miles so you would need to convert this to miles, you can do this by googling km to miles, you may send your proof in KMs

I don’t want a medal or T-shirt?

No problem that is great! just choose this option at the checkout, We have 2 options for this we can plant a tree if you don’t want a T-shirt or donate it Charity of you don’t want either.

I can’t edit my bib or my bib is blank?

The bib is blank and is editable so you can input your details onto the bib, If you are having trouble please join the facebook group as there are people here who can help with this. If not please send us your Full name, Bib number and event you are taking place in with the subject “Bib Request” and we will send your bib to you.

How do i find my bib number?

Your bib number is your order number on paypal, you should have received an email your order is processing which has your order number on. If you haven’t received any of these please let us know and we will find your bib number or you can search your name on the map to find this.

How do I send my evidence?

You can send evidence via email every Friday or every month or upload it to the proof form https://endtoend.run/proof (Please note if uploading evidence via the form this will not log your mileage you have to use the map to log mileage) The evidence will be changing soon and you will be able to log mileage on the map from 13th)

Can I cycle the distance?

Unfortunately the current events are only for walking or running we are looking at a cycling one in the not too distant future.

Do you accept Fitbit, Map my walk, Map my run?

Yes just screenshot your mileage and submit it.

Can I count my steps?

Yes this is no problem, We want to encourage people to keep active as much as possible, we also understand that some people are unable to run due to injury or disability and counting steps is the only way to stay active so we fully support this.

What do you accept as proof?

Anything that tracks your daily mileage, you can send a link to your profile or a screenshot of your daily, weekly, monthly mileage.

Is there a Strava club?

Yes please join here if you have signed up for a challenge https://www.strava.com/clubs/644322

Where is your facebook group, I can’t find it?

https://www.facebook.com/groups/2434778546623088

I’ve inputted the wrong mileage how can I change it?

No problem just resubmit your mileage into the system and it will override what is currently inputted.

How can i check what mileage I have inputted?

At the top of the map is a button which says “Check Mileage you have submitted” Click this and it will show you a spreadsheet of what you have inputted.

I can’t log my mileage it keeps saying date format incorrect?

Please make sure you are using the correct date for your mileage this is not your DOB it is the day you are submitting the mileage for. It also has to be submitted in the correct format for example DD/MM/YYYY with the / not 6/7/2020 or 6-7-20 the correct format would be 06/07/2020.

I have signed up but not received my confirmation email?

Please check your junk folder or spam as they sometimes land in here? Also if you have not received any correspondence it is likely there was a typo in your email address. If you find your email in your spam please send us an email to say you have found it. If not please let us know your bib number, Full name and event you are taking part in and we will resend it for you and check the details we have are correct.

Alternatively you can ask for help in our facebook group. https://www.facebook.com/groups/2434778546623088